Communicating railway delays and adjusted timetables: The role of incomplete information to passengers in railway operations

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This communication is often assumed to be perfect, complete and immediate, which is hardly the case.

Enlarged view: Train station ( CC0 1.0 / O. Rana via Unsplash)
Train station (CC0 1.0 / O. Rana via Unsplash)

There is only one correct information; in contrast, there are many possible ways, in which information is partially wrong. Read on

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