Index
Index development to measure and benchmark costumer orientation in logistics companies
Forklift (CC0 1.0 by toufik_ntizi via Pixabay)
Project Details
Duration
07.2014-07.2015
Sponsor
Staff
T. Klass-Wissing, M.-C. Tarasiewicz and A. Mancera Sugrañes
Summary
Customer orientation and resulting customer satisfaction are relevant performace indicators for logistics and Switzerland as logistics centre. Download Read more